Blog Archives

Transitioning from Santrio to the Now Commerce interface

Now Commerce is the new brand for Santrio. The Now Commerce interface has a responsive design, resulting in a better user experience on mobile devices. You can easily transition to Now Commerce by changing where you sign in. Your credentials

Posted in FAQ, Manage Portal Access

How to Create an Order Bridge Log

Every time the order bridge runs, it can create a log file named BridgeLog.txt. Subsequent order bridge runs will overwrite the previous log file. The order bridge log can help Now Commerce troubleshoot problems related to the order bridge. Open

Posted in FAQ, Order Bridge

QuickBooks Web Connector: No Data Exchange Required

So, you made a bunch of changes in QuickBooks and you updated the QuickBooks Web Connector but your changes are not showing up in Now Commerce. What gives? Well, it’s possible that the web connector didn’t really update even though

Posted in FAQ, QuickBooks Web Connector

How to Create User Accounts for Sales Reps

Sales rep access requires a subscription to the Now Commerce Sales Rep Portal. Please contact your account manager for more information. The sales rep portal is designed to only let a sales rep see customers and sales activity for their

Posted in FAQ, Manage Portal Access

How to Create User Accounts for Customers

Customer access requires a subscription to the Now Commerce Customer Portal. Please contact your account manager for more information. Here are instructions for setting up customers to use the customer portal. Go to Customers > Customer Listing > select a

Posted in FAQ, Manage Portal Access

Your Password is Unchanged

When signing up a customer or sales rep, why does the invitation email say “Your password is unchanged” instead of “Your temporary password is: xxxxxxxx”? This means that the customer or sales rep is already set up to use the

Posted in FAQ

How to manage customer portal settings

To manage customer portal settings, Sign in to your Now Commerce administrator account, go to Settings > Sales Rep and Customer Accounts > Manage Customer Portal Settings. Show Price Lists If you have a price list, checking this box will

Posted in FAQ

How to find out the last time a customer signed in

Sign in to your Now Commerce administrator account. go to Customers > Customer Listing > Customize. check the box to display the Last Sign In and set the display order. Click Submit to save your changes. You will be returned

Posted in FAQ