Now Commerce is the new brand for Santrio. The Now Commerce interface has a responsive design, resulting in a better user experience on mobile devices. You can easily transition to Now Commerce by changing where you sign in. Your credentials…
Blog Archives
How to Create an Order Bridge Log
Every time the order bridge runs, it can create a log file named BridgeLog.txt. Subsequent order bridge runs will overwrite the previous log file. The order bridge log can help Now Commerce troubleshoot problems related to the order bridge. Open…
Posted in FAQ, Order Bridge
QuickBooks Web Connector: No Data Exchange Required
So, you made a bunch of changes in QuickBooks and you updated the QuickBooks Web Connector but your changes are not showing up in Now Commerce. What gives? Well, it’s possible that the web connector didn’t really update even though…
Posted in FAQ, QuickBooks Web Connector
How to Create User Accounts for Sales Reps
Sales rep access requires a subscription to the Now Commerce Sales Rep Portal. Please contact your account manager for more information. The sales rep portal is designed to only let a sales rep see customers and sales activity for their…
Posted in FAQ, Manage Portal Access
How to Create User Accounts for Customers
Customer access requires a subscription to the Now Commerce Customer Portal. Please contact your account manager for more information. Here are instructions for setting up customers to use the customer portal. Go to Customers > Customer Listing > select a…
Posted in FAQ, Manage Portal Access
Your Password is Unchanged
When signing up a customer or sales rep, why does the invitation email say “Your password is unchanged” instead of “Your temporary password is: xxxxxxxx”? This means that the customer or sales rep is already set up to use the…
Posted in FAQ
How to manage customer portal settings
To manage customer portal settings, Sign in to your Now Commerce administrator account, go to Settings > Sales Rep and Customer Accounts > Manage Customer Portal Settings. Show Price Lists If you have a price list, checking this box will…
Posted in FAQ
How to find out the last time a customer signed in
Sign in to your Now Commerce administrator account. go to Customers > Customer Listing > Customize. check the box to display the Last Sign In and set the display order. Click Submit to save your changes. You will be returned…
Posted in FAQ
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