Now Commerce is the new brand for Santrio. The Now Commerce interface has a responsive design, resulting in a better user experience on mobile devices. You can easily transition to Now Commerce by changing where you sign in. Your credentials…
Blog Archives
How to Create an Order Bridge Log
Every time the order bridge runs, it can create a log file named BridgeLog.txt. Subsequent order bridge runs will overwrite the previous log file. The order bridge log can help Now Commerce troubleshoot problems related to the order bridge. Open…
Posted in FAQ, Order Bridge
QuickBooks Web Connector: No Data Exchange Required
So, you made a bunch of changes in QuickBooks and you updated the QuickBooks Web Connector but your changes are not showing up in Now Commerce. What gives? Well, it’s possible that the web connector didn’t really update even though…
Posted in FAQ, QuickBooks Web Connector
How to Create User Accounts for Sales Reps
Sales rep access requires a subscription to the Now Commerce Sales Rep Portal. Please contact your account manager for more information. The sales rep portal is designed to only let a sales rep see customers and sales activity for their…
Posted in FAQ, Manage Portal Access
How to Create User Accounts for Customers
Customer access requires a subscription to the Now Commerce Customer Portal. Please contact your account manager for more information. Here are instructions for setting up customers to use the customer portal. Go to Customers > Customer Listing > select a…
Posted in FAQ, Manage Portal Access
Your Password is Unchanged
When signing up a customer or sales rep, why does the invitation email say “Your password is unchanged” instead of “Your temporary password is: xxxxxxxx”? This means that the customer or sales rep is already set up to use the…
Posted in FAQ
Create an Order Form or Price List
These are instructions for creating a new order form or price list or editing an existing one. Once created, order forms and price lists are available for use in the Company, Sales Rep, and Customer Portal views. What’s the difference…
Posted in Price Lists and Order Forms, Quick Setup
Initial Sync with QuickBooks
You will need to have a Now Commerce administrator account. If you do not have one, contact your account manager. If you already have an administrator account, sign in at https://portal.nowcommerce.com/signin.aspx. You can reset your password at https://portal.nowcommerce.com/PwdReset.aspx. You will…
Posted in Quick Setup
Overview and System Requirements
Overview Four components work together to ensure the successful flow of information between Now Commerce and QuickBooks®. The QuickBooks Company File The QuickBooks Company File is the database of record that makes Now Commerce so easy to use. Now Commerce…
Posted in Now Commerce for QuickBooks Desktop, Quick Setup
Now Commerce Support 